Returns & FAQ
Store Policies & Support
Accepted Payment Methods
We accept Credit/Debit Cards, PayPal, Google Pay, Apple Pay, and Klarna/AfterPay depending on your location.
Refund And Return Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements.
For the fastest resolution, please send a photograph demonstrating the quality issue of the item, along with your order number to: Smixzie.
- PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
- Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
- Donations: Non-refundable.
Do you accept donations?
Yes. Donations are gratefully accepted and sincerely appreciated. For more information, please refer to the Donation Policy below, or click here to donate.
Donation Policy
By offering a donation you confirm that:
- (a) You are the lawful account holder.
- (b) You have read and understood the Refund And Return Policy.
- (c) You acknowledge that the donation is non-refundable.
Terms of Service
Legal Policies & Agreements
Welcome & Agreement
Welcome, and thank you for your interest in Smixzie (“Creator,” “we,” or “us”) and our website at https://smixzie.com, provided through Fourthwall, (the “Service”). These Terms of Service are a legally binding contract between you and Smixzie regarding your use of the Service.
Creator Service Overview
We offer a website where you can purchase merchandise that we make available for sale, including digital products and memberships (“Memberships” and, collectively with all other merchandise, "Products").
Eligibility
You must be at least 13 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that:
- (a) You are at least 13 years old;
- (b) You have not previously been suspended or removed from the Service; and
- (c) Your registration and your use of the Service is in compliance with any and all applicable laws and regulations.
If you are an entity, organisation, or Creator, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.
Accounts and Registration
To access any Membership, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, or other contact information. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times.
When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you must immediately notify Smixzie.
General Payment Terms & Memberships
Price & Authorisation: Purchase of any Product through the Service may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are in U.S. Dollars. Smixzie reserves the right to determine pricing for all Products and Memberships. You authorise Smixzie and its third-party payment processors to charge all sums for the Products you purchase and Memberships you subscribe to, including all applicable taxes, to the payment method specified in your account.
Recurring Payments: Memberships may include automatically recurring payments for periodic charges. Your account will be charged automatically on the Membership Billing Date. You must cancel your Membership before it renews in order to avoid billing of the next periodic Membership Fee. You may cancel the Membership by accessing the Billing tab in your profile within the site or by contacting Smixzie.
Returns, Refunds & Shipping
Returns and Refunds: We will accept all returns for defective Products made within 30 days of the purchase date (“Returns”). We will issue you a full refund for all Returns and will pay for the return shipping of any Return if such shipping is required. We will not accept any returns of, nor issue any refunds for, any Products that are not defective.
Shipping and Delivery: All Products purchased through the Service will be shipped according to the terms provided at the time of purchase to the shipping address you provide to us. You will be responsible for all shipping costs, which will be specified for you at checkout.
Licences & Proprietary Rights
Limited Licence: Subject to your complete and ongoing compliance with these Terms, Smixzie grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service and any Memberships to which you have subscribed.
Licence Restrictions: Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service.
Ownership: The Service is owned and operated by Smixzie. The visual interfaces, graphics, design, compilation, information, data, computer code, products, software, audio, and all other elements of the Service and Products (“Materials”) provided by Smixzie are protected by intellectual property and other laws.
Prohibited Conduct
BY USING THE SERVICE YOU AGREE NOT TO:
- Use the Service for any illegal purpose or in violation of any local, state, national, or international law.
- Violate, or encourage others to violate, any right of a third party, including infringing intellectual property rights.
- Interfere with security-related features of the Service or reverse engineer any portion of the Service.
- Interfere with the operation of the Service, including uploading viruses or collecting personal information without consent.
- Perform any fraudulent activity including impersonating any person or entity or falsifying your age.
- Sell or otherwise transfer the access granted under these Terms or any Materials.
Termination & Service Modifications
Modification of Terms: We reserve the right to change these Terms on a going-forward basis at any time. Smixzie or Fourthwall may, at either of their sole discretion, terminate these Terms or your account, or suspend access to the Service, at any time for any reason without notice.
Effect of Termination: Upon termination, your licence rights will terminate, you must cease all use of the Service, and you must pay Smixzie any unpaid amount due prior to termination.
Indemnity & Disclaimers
Indemnity: To the fullest extent permitted by law, you will defend and indemnify Smixzie and Fourthwall from and against every claim, liability, damage, loss, and expense arising out of or connected with your misuse of the Service or violation of these Terms.
Disclaimers: THE SERVICE AND ALL MATERIALS ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. Smixzie DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE PROVIDE THE SERVICES THROUGH FOURTHWALL BUT THESE TERMS AND ANY PURCHASES OF PRODUCTS ARE SOLELY BETWEEN YOU AND SMIXZIE. FOURTHWALL IS NOT A PARTY TO, AND WILL HAVE NO LIABILITY RESULTING FROM, THESE TERMS.
Governing Law & Contact Information
Governing Law: These Terms are governed by the laws of the State of California without regard to conflict of law principles.
Electronic Communications & Privacy: By using the Service, you consent to receiving electronic communications from us as described in our Privacy Policy. Please read the Smixzie Privacy Policy carefully for information relating to our collection, use, storage, and disclosure of your personal information.
Contact Information: The Service is offered by Smixzie. You may send correspondence by contacting Smixzie.
Notice to California Residents: California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210.
Privacy Policy
Data Protection & Privacy Practices
This privacy policy (this “Privacy Policy”) describes the practices of Smixzie (“Smixzie,” “we,” “our,” and “us”) with respect to the Personal Information we collect from or about you when you use our websites or services (collectively, the “Services”).
What Information Do We Collect?
Personal Information You Provide
We collect certain Personal Information you provide to us through:
- Your access or use of the Services;
- Your electronic communications with us, such as when you inquire about the Services, including in regard to the merchandise and other products available through our website;
- Your subscription to our newsletters or updates;
- Your registration for membership offerings available through the Services; and
- Your offline communications with us, such as in-person communications.
The Personal Information we collect when you provide it directly to us may include, but is not limited to, the following types of information:
- Account Information: When you create an account with us, we will collect information associated with your account, including, to the extent applicable, your name, contact information, account credentials, payment card information, and transaction history.
- Purchase/Registration Information: When you make a purchase or attempt to make a purchase using the Services, we collect your name, email address, shipping address, and phone number.
- Financial Information: When you make a purchase using the Services, the vendors we use to process your payment may collect the payment information you are required to provide when making such purchase, as well as certain government identifier information for fraud purposes and other purposes permissible under applicable law.
- Transaction Information: When you make a purchase using the Services, we collect information about the transaction, such as the purchase amount, product purchased, and date of purchase.
- Communications: When you communicate with us, we collect your name, contact information, and the content of any messages you send us.
You are not required to provide any information to us, but some features of the Services may not be accessible to you unless you provide certain information.
Personal Information Automatically Collected
We or certain of our vendors may collect the following Personal Information that you automatically provide when you use or interact with the Services:
- Log Data: Information that your browser or device automatically sends us when you interact with the Services, such as your IP address, browser type and settings, and the date and time of your interaction.
- Usage Data: Information about the way you use the Services, such as frequency of use, content viewed or engaged with, actions taken, and navigation paths.
- Device Information: Information about the device used to interact with the Services, such as device name, unique identifiers (e.g., IDFA or Android ID), and operating system.
- Location Information: General location inferred from your IP address.
- Cookies, Tracking Technologies & Analytics: We and our analytics vendors use cookies, clear GIFs, pixel tags, and tracking technologies to understand user behavior, personalize preferences, perform research, and improve Services. You can choose to accept or decline cookies through your browser settings.
Personal Information Received from Third Parties
We may also collect Personal Information provided to us by vendors used in connection with providing you the Services. We may combine this with information collected directly or automatically.
How Do We Use Personal Information?
We use Personal Information for the following purposes:
- To provide, maintain, improve, and enhance the Services;
- To communicate with you, provide updates, respond to comments, and offer support;
- To understand and analyze how you use the Services and develop new features;
- To investigate and prevent fraud, and address safety issues;
- To process transactions with you;
- To protect the safety and integrity of users, employees, public, and Services;
- For marketing and promotional purposes;
- To conduct analysis and operational reporting;
- For legal compliance and enforcement of our rights; and
- For any other purpose provided with prior notice.
Aggregated or De-Identified Information: We may aggregate or de-identify Personal Information so that it can no longer identify you. We may use or share this information with third parties for research, advertising, or feature improvement.
Disclosure of Personal Information
We may disclose Personal Information to the following third parties without further notice:
- Affiliates: To our affiliated entities and subsidiaries.
- Vendors and Service Providers: To independent contractors and vendors, including Fourthwall, Inc., that assist in e-commerce, data storage, analytics, billing, marketing, customer service, security, fraud prevention, and legal services.
- Safety and Protection: To appropriate third parties to protect or defend rights, safety, or property.
- Legal Requirements: To comply with subpoenas, court orders, or law enforcement processes.
- Business Transfers: In connection with diligence for strategic transactions, mergers, reorganizations, or bankruptcy.
- Consent: To nonaffiliated third parties with your explicit consent.
Online Analytics & Tailored Advertising
We use third-party analytics services like Google Analytics to evaluate user interaction. You can opt out using the Google Analytics Opt-Out Browser Add-on.
We also utilize third-party advertising technologies to serve targeted marketing based on past visits. To manage cookie choices and opt out of tailored advertising, visit the NAI Consumer Opt-Out Link or the DAA Consumer Opt-Out Link.
Your Rights Regarding Personal Information
Depending on your jurisdiction, you may have rights including:
- The right to access, correct, delete, or transfer your Personal Information;
- The right to restrict or object to how we process your information; and
- The right to lodge a complaint with your local data protection authority.
To exercise these rights, contact us at Smixzie.
Residents of EEA & United Kingdom
Smixzie acts as the "data controller". Legal grounds for processing include: Contractual Necessity, Consent, Legitimate Interests, and Legal Compliance.
Residents of California (CCPA/CPRA)
If you are a California resident, the CCPA grants specific rights regarding Personal Information collected over the past 12 months:
| Category | Purpose of Use | Disclosed Third Parties |
|---|---|---|
| Identifiers (Name, email, etc.) | Provide Services, Support, Transactions, Legal, Marketing | Affiliates, Vendors, Ad Partners, Legal Entities |
| Internet & Network Activity | Provide Services, Support, Analytics, Safety, Marketing | Affiliates, Vendors, Ad Partners, Legal Entities |
| Financial Information | Provide Services, Process Transactions, Fraud Prevention | Payment Processors, Legal & Security Entities |
| Commercial Information | Provide Services, Support, Analytics, Marketing | Affiliates |
"Sale" and "Sharing" Opt-Out: To opt out of disclosures that may be considered a "sale" or "sharing" under CCPA, submit a request via Smixzie or use a Global Privacy Control (GPC) signal browser.
Security, Retention & Children's Privacy
Children's Privacy: We do not knowingly collect information from children under 13. If you learn that a child has provided us with Personal Information, please alert us at Smixzie.
Security: We maintain physical and electronic safeguards, though no transmission over the internet can be guaranteed completely secure.
Retention: Personal information is retained only as long as necessary to fulfill processing purposes and legal requirements.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at Smixzie.